Randomly guessing is rarely going to help. Collect data, then start working on the problem once you have an informed view of the situation. Especially when you don't know what software the user has installed and you're already telling them what to uninstall without even knowing if they have it installed.įirst thing you do with any issue. I was pointing out that there's not an objective right answer without collecting more data. Can be caused by viruses, programs, antivirus. And having said that, the computer resist to shut down when services don't stop, and you are right ' it can be a combination of things'.
