Contact your IT team and they will be able to correct this issue for you. If you are on a work computer, you might have certain restrictions. When I Click the Icon for the Prep Course, Nothing Happens (Download Format Only) You may need to right click the Prep Course program icon and run it as an Administrator. This allows us to identify the issue and provide Please note, in order to assist you better, we do recommend providing us with a screenshot of your issue. Please review this guide first and if the issue you are experiencing is not listed below, contact ACFE Member Services at (800)Ģ45-3321 / +1 (512) 478-9000 or visit to chat with a Member Services Representative. The following is a list of common technical issues users might experience while using the Prep Course or CFE Exam software. The exam expiration date will be updated with the release of the new CFE Exam prep Course. * Exam expiration dates are subject to change.